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Customer Experience Masterclass


Date: 21st Oct, 2018

Time: 9:30 am to 5:30 pm

Venue: Welinkgar Institute of Management

Fees: Rs. 1500/-

 


About The Workshop


The workshop focuses on:

Customer Experience

•Why it is so important now

•Profiting from Customer Experience

 

Understanding the Customer

•VoC tools and Techniques

•Acting on VoC

 

Customer Experience Strategy

•CX Strategies across industries

•Aligning CX strategy with organisational strategy

 

Designing the Customer Experience

•Design thinking and customer co-creation

•Moments of truth

•Customer journey mapping

 

Customer Centric Culture & Employee Engagement

•Importance of employee engagement and culture

•Best practices

 

Measuring Customer Experience

•Measurement methodologies

 

Building alignment

•Aligning the organisation

•Managing change

 


Who Should Attend The Workshop?


This is an open-for-all workshop and will help those who want to polish their organizational skills. Enrolment is subject to the availability of seats. Registration will be on “First Come First Serve” basis.

 

WHY SHOULD YOU ATTEND THE WORKSHOP?


* Get introduced to Customer experience – the challenges and opportunities

•Understand the tools and techniques to enhance customer experience