The importance of perception: Seeing other’s point of view
The dynamics of interpersonal behaviour
Johari window: Using self-discovery and communication to build trust
Linking Attitude and Behaviour Pattern of behavior and impact on others
Empathy at Work
Rapport building – connecting with honest, personal communication
Exercises, role-plays, film clippings, sharing & case studies
Upon completion of this programme, participants will be able to resolve intra personal and inter personal conflicts and build better relationships.