welingkar online



Date: 28th April, 2019

Time: 9:30 am to 5:30 pm

Venue: Welinkgar Institute of Management

Fees: Rs. 1500/-

Last Date for Registration: 21th April, 2019


About The Workshop

The workshop focuses on:

Customer Experience

•Why it is so important now

•Profiting from Customer Experience


Understanding the Customer

•VoC tools and Techniques

•Acting on VoC


Customer Experience Strategy

•CX Strategies across industries

•Aligning CX strategy with organisational strategy


Designing the Customer Experience

•Design thinking and customer co-creation

•Moments of truth

•Customer journey mapping


Customer Centric Culture & Employee Engagement

•Importance of employee engagement and culture

•Best practices


Measuring Customer Experience

•Measurement methodologies


Building alignment

•Aligning the organisation

•Managing change


Who Should Attend The Workshop?

This is an open-for-all workshop and will help those who want to polish their organizational skills. Enrolment is subject to the availability of seats. Registration will be on “First Come First Serve” basis.



* Get introduced to Customer experience – the challenges and opportunities

•Understand the tools and techniques to enhance customer experience